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Effective Date: January 1, 2025
At CounterClean Pro, we collect information you provide directly to us, such as when you complete our kitchen organization quiz, subscribe to our newsletter, or contact us for support.
We use the information we collect to:
• Provide personalized kitchen organization recommendations
• Send you tips and updates about kitchen organization
• Improve our services and develop new features
• Respond to your inquiries and provide customer support
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
• With your explicit consent
• To comply with legal obligations
• To protect our rights and safety
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
You have the right to access, update, or delete your personal information. You can also opt out of receiving marketing communications from us at any time.
If you have any questions about this Privacy Policy, please contact us at privacy@counterclean.com
Effective Date: January 1, 2025
By accessing and using CounterClean Pro's services, you accept and agree to be bound by the terms and provision of this agreement.
CounterClean Pro provides kitchen organization advice, tips, and personalized recommendations to help Canadian homeowners maintain organized kitchen countertops.
You agree to:
• Provide accurate and complete information when using our services
• Use our services only for lawful purposes
• Not interfere with or disrupt our services
• Respect the intellectual property rights of CounterClean Pro
CounterClean Pro shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our services.
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.
These terms shall be governed by the laws of Canada and the Province of Ontario.
For questions about these Terms of Service, contact us at legal@counterclean.com
Effective Date: January 1, 2025
At CounterClean Pro, we are committed to providing valuable kitchen organization solutions. This refund policy outlines the terms under which refunds may be requested.
Our basic kitchen organization quiz and initial recommendations are provided free of charge. No refunds are applicable for free services.
For any premium services or products that may be offered in the future:
• Refund requests must be made within 30 days of purchase
• Refunds will be processed to the original payment method
• Digital products may be subject to different refund terms
To request a refund:
1. Contact our support team at support@counterclean.com
2. Provide your order number and reason for refund request
3. Allow 5-10 business days for processing
The following items are non-refundable:
• Personalized consultation sessions that have been completed
• Custom organization plans that have been delivered
• Services used beyond the refund period
For refund inquiries, please contact support@counterclean.com or call 1-800-COUNTER.
Effective Date: January 1, 2025
Cookies are small text files that are stored on your computer or mobile device when you visit our website. They help us provide you with a better experience by remembering your preferences.
CounterClean Pro uses cookies for the following purposes:
• Essential Cookies: These are necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to provide you with relevant content and advertisements
Session Cookies: Temporary cookies that expire when you close your browser
Persistent Cookies: Remain on your device for a set period or until manually deleted
First-party Cookies: Set by CounterClean Pro directly
Third-party Cookies: Set by external services we use
You can control and manage cookies in several ways:
• Use the cookie consent banner on our website
• Adjust your browser settings to block or delete cookies
• Use browser extensions to manage cookies
Disabling cookies may affect the functionality of our website and your user experience. Some features may not work properly without cookies.
We may update this Cookies Policy from time to time. The updated version will be posted on our website with a new effective date.
For questions about our use of cookies, contact us at privacy@counterclean.com